Hi there,
Weāre delighted to hear your husband enjoys our individually wrapped twin packs as a little naughtiness in a nice way. Thanks for sharing your lovely review!
Kind regards,
Team Ringtons
Hi Denise,
Thank you so much for your kind feedback! Weāre really pleased to hear you enjoyed the biscuits š We appreciate your comments about the chocolate chip being a little sweet and will be sure to pass this on to the team.
Kind regards,
Team Ringtons
“A lovely choice of biscuits for my Alzheimer's Singing for the Brain group. They enjoyed them very much and they have a long spell by date so no waste.”
Hi Lynn,
Weāre thrilled to hear your Alzheimer's Singing for the Brain group enjoyed the individually wrapped twin pack biscuits. Thank you so much for taking the time to leave us such an amazing review š
Kind regards,
Team Ringtons
“I was really pleased with my box of individually wrapped biscuits. The biscuits are delicious and there's no temptation to eat through the entire packet.”
Hi Alison,
Weāre thrilled youāre pleased with the individually wrapped twin packs and that the biscuits hit the mark for you. Thanks for sharing such a lovely review!
Kind regards,
Team Ringtons
“Most of the packets that have been opened have been broken .. some badly some just a bit, such a shame because I bought them to make it that the biscuits stay fresher”
Hi Karen
Thank you so much for getting in touch with Ringtons.
Iām really sorry to hear your order didnāt arrive in perfect condition, thatās certainly not the experience we want for you.
When you get a moment, would you mind contacting our Customer Care Team: tea@ringtons.co.uk and send us a few photos of the damaged items? Thatāll help us look into whatās gone wrong and figure out what's gone wrong.
Once weāve received them, weāll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if thereās anything else we can help with in the meantime, just give us a shout, weāre always happy to help.
Warm wishes
Team Ringtons
Hi Julia,
Thank you so much for taking the time to give your feedback. Iām truly sorry to hear how disappointed you are, definitely not the experience we want for our customers.
I can see that we have tried to resolve this for you and offered the freepost address to return damages so we can get this resolved for you. As with any retail environment, we have a process in place that requires us to either see photographs of any damages or for the item to be returned, before we can proceed with a resolution. This policy ensures fairness and consistency for all customers.
Please know that your feedback about broken biscuits has been taken seriously and passed on to our quality team. Weāre always looking for ways to improve, and comments like yours help us do just that.
Warm wishes
Team Ringtons
Thank you so much for your fantastic 5-star review, Gail! We're thrilled to hear that you enjoy our Individually Wrapped Twin Pack Biscuits. Your support means the world to us and motivates us to keep providing delightful treats for everyone.
Warm wishes,
Team Ringtons
