“This Sweet Redbush in a box appears to have replaced the redbush in a foil bag which my wife loved however this new redbush is far to sweet for her so you have lost a customer for your redbush.”
Thank you for your feedback, Jeremy. We're sorry to hear that the Sweet Redbush hasn’t lived up to your wife's expectations. We appreciate your comments about the sweetness however, we can assure you the blend hasn't been changed at all, simply the wording and the packaging. Your satisfaction is important to us, and we hope you'll consider giving us another chance in the future.
“I have been drinking Ringtons Red Bush tea for many years. Our last order we noticed that the Red Bush was I. A different package. We order 5 boxes as usual.
Please be aware that this tea is nothing like the previous Red Bush and I am unable to drink it. So very very disappointing. We have asked for a refund.”
Thank you for taking the time to share your experience with us. We truly appreciate your loyalty to Ringtons Red Bush tea over the years, and we are very sorry to hear about your recent disappointment with your order.
We understand how frustrating it can be to receive a product that doesn’t meet your expectations, especially after enjoying our tea for so long.
As discussed earlier today, there hasn't been any change to the Red Bush tea, only the packaging has changed however, we have agreed to refund any unopened boxes that are returned to us.
Sincerest apologies again for the upset caused, and we will ensure your comments are fed back to the relevant team.
Kind regards,
Rachael
