“Ordered these recently to try as we had enjoyed the regular earl grey in a cafe but prefer a decaf for health reasons. Unfortunately we were disappointed as they taste very strong and no taste of the bergamot we expected , more like a strong black tea ! Maybe we got a “duff” batch ?”
Hi Alison,
Thank you so much for contacting Ringtons and for taking the time to share your feedback, we really do appreciate it.
I’m very sorry to hear that you’ve experienced issues with our Earl Grey Decaff teabags. That’s certainly not the experience we want for our customers, and we’d love to resolve this for you as quickly as possible.
To help us investigate, we kindly ask that you return the affected tea and any packaging you have. This will allow our production team to trace the batch and carry out a full review with our factory.
Please send everything to the following Freepost address, and don’t forget to include your order reference RT940554.
Freepost
RINGTONS LTD
Occasionally, post office staff may ask for a postcode, but it’s not required for Freepost. If they’re unsure, they can contact their own Royal Mail helpline for guidance.
Once again, please accept our sincerest apologies for the inconvenience. If there’s anything else we can do to help, don’t hesitate to get in touch with our Customer Care team on 0800 052 2440.
Kind regards,
Team Ringtons
Hi Nicola,
Thank you for the 5-star review! We’re thrilled you love the Decaf Earl Grey Tea. If there’s anything else you’d like to explore, we’re here to help.
Warm wishes,
Team Ringtons
Thank you for your fantastic 5-star review! We're so pleased to hear that you enjoyed our Decaf Earl Grey Tea. Your appreciation truly makes our day!
Warm wishes,
Team Ringtons
Thank you for your lovely review! We're thrilled to hear that you enjoyed the fresh taste of our Decaf Earl Grey Tea. Your feedback truly brightens our day! ☕️
Warm wishes,
Team Ringtons
