Hi Paul,
Thanks so much for leaving a great review and for choosing to use the MULTILINK, it's much appreciated. Do get in touch should you require anything from us in future.
Kind regards,
Jamie - RF Team
“First time of using one of these systems.
Was very impressed with the service and unit.
Only one thing that would be good is if you put in your instructions about wiring them up close together for initial setup when they are far apart.
But other than this would highly recommend, brilliant for rectifying someone else’s underfloor heating switch live stuff ups.”
Good Morning,
Thank you for taking the time to place this review, it is very much appreciated, we are really pleased the Multilink was able to help out with your application.
I will pass on your comments to the support team who deal with the instruction manuals, we will look to potentially add a comment regards to the initial setup in the documents.
Many thanks
All the best
Chloe - RF Solutions Team
“When they arrived, the frequencies for the long rang function were not matched. When returned, someone had gone on holidays and were not booked in for reprogramming.
When we eventually got them back, they just did not work or were intermittent. Some turned on one time and others the next time.”
Good morning Mr Rodgers,
I'm sorry to hear of the problems you have been facing in using our MULTILINK system.
Having spoken with our Support team, they could not recall your return. Did you go through our usual returns procedure? If so, what was your quoted returns number?
At RF Solutions, we always want to do right by our customers. As such, we would really like to hear more about your experience so we can fully understand the issues you've been facing. If at all possible, please get in touch via 01444 227909 or support@rfsolutions.co.uk and we'll do our best to put things right.
Best regards,
Jamie - RF Solutions Team
“I needed a system that would reliably maintain communicatiin between the existing three heating manifolds in the house and the new air source heat pump buffer tank pump that was being installed. With guidance from Edward in the Tech team, I took a decision to invest in three RF Transmitters and one RF Receiver for an outlay of £280. Edward was very helpful, and he talked my electrician through the pairing process and since then, the system has functioned flawlessly. I am very pleased with the equipment and Tech support in the RF Solutions team.”
Good Day,
Thank you for taking the time to place this lovely review of the MULTILINK products. I have passed on your comments to Edward, who is glad to have been of service.
All the very best
Chloe - RF Solutions Team
“Does exactly what it says and well and I would have given 5 stars but you need a magnet to program the units and RF solutions dont supply one with the units. Madness as it would cost pennies to supply one. When contacted was simply told well you must have a magnet in the house. Well I didnt and it was extremely irritating!”
Hi Mr Larkin,
Thank you so much for your review, it is very much appreciated. We take all reviews seriously.
We don't get many customers complaining about not having a magnet as part of our system however we are currently looking into adding magnets to our systems to rectify this issue that you have highlighted, so thank you for mentioning this.
Many thanks
RF Solutions Team
Good Day Dave,
Sorry to hear that you had problems with this product and of your suggestion of having a paring switch, we are unfortunately bound by health and safety which prevents us from having this because the product is at 230Vac.
This is the reason we are forced to use a magnet on the outside of the enclosure.
To assist with pairing, which is simply one swipe of a magnet, as well as having a quickstart guide, we also have a 90 seconds video, which takes only a few seconds. Like most of these things once you know how, it's easy!
Many thanks
All the best
RF Solutions Team
Good Day Mr Lightbody,
Many thanks for your review, we are glad you are pleased with the MULTILINK product albeit you haven't used it yet! However when you do, please don't forget that we have a support team on hand (Mon-Thurs - 9am-5.30pm and Fri - 9am-4.15pm) if you do require any assistance at all.
Many thanks
RF Solutions team
