“A bit disappointing. I misunderstood the discovery subscription to be that if I ordered 3 discovery bags I would get 3 different coffees to try, not 3 bags of the same coffee. Subscribing feels worse than being an ad hoc customer.
Spoke to Rave customer success who said I can post the coffee back at my expense which the cost of doing so is prohibitive so I have 3 bags of a ok. Subscription cancelled.”
Hey,
Thanks for taking the time to leave a review and I'm so sorry for any confusion caused on the website and overall subscription experience.
This is absolutely not what we'd expect and I'd love the opportunity to make this right.
I've just dropped you and email to see if we can get this resolved for you.
Best,
Sarah
“I love the variety of the coffee I get from this subscription, I've been trying to improve my coffee knowledge, and it's the perfect way to do this!
I'm aiming to be able to guess what area a coffee is from from taste alone, and trying lots of different coffees with a nice light roast is great for that!”
Thanks for the great feedback! It really is the best way to try something different each time😀 Loving the sound of this challenge, let us know how you get on🙌💛
“I’m a new subscriber and have only tried one of the available coffee options so far but that was really good, I enjoyed brewing every cup of delicious coffee.”
Thank you for the lovely feedback! 😊 We're so happy to hear you’re enjoying the Roastery's Choice Discovery and the opportunity to try coffees from around the world! We totally understand that not every coffee will be a perfect match, but we're thrilled that most of them have hit the mark.
Thanks for your feedback! Just to explain, we offer two subscription options: Discovery, which features light to medium roasts, and Traditional, which includes medium to dark roasts. That might be why this one felt a bit weak for your taste. If you’d prefer a bolder cup, feel free to pop us an email—we’d be happy to switch your subscription over to the Traditional option! ☕
