Animal Transport By Road - Short Journey Assessment Reviews

2.5 Rating 2 Reviews

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Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

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“I had problems registering initially, but Progreen were very helpful, and sorted the registration quite quickly, and within my restricted time constraints. Many thanks.”

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Posted 2 months ago

Great to hear this was resolved quickly! Thank you for your positive review, it is much appreciated. Kind Regards, ProGreen

Posted 2 months ago

“Ages before the exam link was given I was told there would be one week to do the test. No reason why. Long enough for me to forget, then came an innocuous email subject header. I opened it a day after one week expired, only to find I couldn’t do the test and the high cost was wasted. Unhelpful Progreen would not rebook. I would not do a test with progreen again. Waste of money and no customer service.”

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Posted 10 months ago

Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations. Upon reviewing the situation, it appears that the issue you encountered is beyond our control. The online exams do have expiry dates, and these were communicated with you in two separate emails, one requesting your details to complete your exam registration and then the second email confirmed a day and time of when the exam would expire. During email communication with yourself on the matter, it was also confirmed that we had met Lantra’s expectations on setting these time frames as you had copied in their Head of Customer Service, to which agreed with our response to you. We did offer a discount to resit the exam, and this was a good will gesture as Lantra will be charging us a full registration fee again, due to the exam expiring before being attempted. Please feel free to reach out to us directly on 01778 394052 or to our latest email addressing your complaint on the matter. Kind Regards, ProGreen

Posted 10 months ago