“I really wanted to love this company as I’m always keen to support small businesses, especially for dog treats. Unfortunately, my experience wasn’t great. The delivery was very slow, and when the order didn’t arrive as expected, the response to my email query also took quite a while (which may not entirely have been their fault, but it was still frustrating). On top of that, the product itself didn’t feel like great value for the money. I genuinely wanted to support them, but overall the experience was disappointing.”
Hi Susan,
Thank you so much for your review. We did try to get in touch to explain that this particular product isn’t customisable, so we weren’t able to add your dogs’ names to the cakes. If you ever need help choosing a personalised option next time just reach out to us on support@postmanpooch.co.uk or give us a call, we’re always here to help! 😊
