Hi Belinda, if you reach out to us on a support ticket we can arrange for another cake to be sent out asap or refunded. Thanks for your feedback regarding the box. Our KONG box isn't sold as a tough box, KONG do sell tough toys but additionally sell soft toys as well. We have 2 other boxes for tough chewers, the Tough and The Tuff Dog Birthday box, it sounds like one of these boxes would be more suitable for your dog for future reference.
