Personalised Pants Reviews

1 Rating 5 Reviews

Design your own underwear and create a hilarious gift for any fancy lady. Our personalised womens underwear make a great present and look awesome embellished with all your favourite sayings, slogans or photos. Using our pants designer add custom text or u

About Petzopia:

The City where Pets come to Life! The #1 Destination for Personalized Pet Gifts!

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support@petzopia.com

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“Terrible customer service. My grandaughter in London loves your website and asked for a gift voucher for her birthday. I ordered one by phone with email confirmation on Nov 2, and when her birthday arrived on Nov 19 it hadn't arrived. I emailed the customer rep who said he would look into it, but they are now completely ignoring my requests for more information, and my request for a copy of the gift voucher to be emailed. I live in Canada and have never experienced this type of customer service here, and the 8 hours time difference make communication more difficult. They have a nice website, and the quality of their product may be good, but beware if you need customer service.”

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Emma Clayton

Verified Reviewer

“I ordered a product which didn't turn up. They claimed to have sent a new one which didn't turn up either. When I queried it they said the address they had was another flat in the same building even though my website account had the correct address. I actually collect the post for this other flat and neither parcel arrived there either. They said they were investigating, but heard nothing... chased a week later and they claimed they'd refunded me. I asked them for evidence of this and a Paypal payment suddenly appeared. The print quality of their products is excellent because I've received some in the past. However the admin behind it, including the website and automated emails you get, is chaotic and missing information everywhere. If I felt confident that this side had improved, I would use them again. But until then I would strongly suggest giving them a wide birth. A real disappointment because their print service is of a high calibre and they have a wide range of products.”

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“Absolute joke waiting 4 weeks for items to arrive all customer care seem to say is that it's 'been resent' what? three times and not one parcel has managed to reach my address seems a bit strange doesn't it? quick enough to take the money but no proof of tracking details or items that leave their factory! And making a complaint they don't bother their shirt either!!”

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“Severely disappointed. Ordered a customised had on the 5th of December and paid £2.99 for delivery in 5-8 days and the order still hasn't come. I have spoken to some one one live chat (which wasn't particularly live), took a couple hours to relay 3-4 sentences. I was told that someone from dispatch will be in touch. 2 days later still nothing. I have also emailed to chase, no response. It has been nearly three weeks, and now this personalised sentimental Christmas present isn't here. Worse yet, not a single reply, i am none the wiser to where my hat is. Terrible customer service. Seriously disappointed. If you are in two minds to order or not, I'll save you time (possibly 3 weeks worth) and tell you not to bother.”

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“I ordered a photo hoodie for my niece on the 15th Nov ready for Xmas, it's now 21st Dec and I'm still chasing it. I've had two monosalabic responses to my emails with no apology or certainty it will get sorted. I have left 3 voicemail messages with no one returning my calls. I have been very patient but these guys do not seem to care at all. I am at a loss and afraid I might not have a present for my niece now. All it takes is a simple call back with a status and next steps to get things sorted. If they can not deliver on the order they should be up front about it. Very poor service and now I'm a Very upset Aunt.”

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