Rothay Manor Reviews

2 Rating 1 Reviews

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Product Page

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Visit Product Page

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? No

Would you like to add any more feedback about your stay? Think long and hard before booking here, if you do, at the very least - check your bill at the end!!

“Having paid for a particular (expensive) dog friendly room (in full) back in April for our September stay I did not expect to get a call from the hotel a week before the stay. We were asked if we were still going the following week?!! Then told our room didn't have a bath, then claimed I had not booked the room that did have! They then confirmed I had booked the room with the bath and hot tub and that they had input my room incorrectly. Was then offered a stay for 3 nights in the room I had booked but would have to move to another room!! Eventually, the only way we could get the room we booked was to go a day earlier which we grudgingly agreed to do. There were several other issues whilst there, cleanliness, sofa had sharp buttons where the tops had come off, not good for humans or our pet and it was also very grubby. Came back from a day out to find our patio doors wide open, we were on a ground floor!! Dog blankets were shared across all dogs, not ideal, there was only one dog poo station on the whole grounds. The room was constantly too warm, the thermostat on the wall was connected to nothing, hence they had a stand alone fan in the room which was completely ineffective. Finally at check out they charged for two items they shoudn't have so removed them from the bill. At £500 per night, not impressed. Compensation, no nothing (we did share these issues with them at the time).”

Helpful Report

Posted 1 month ago

Dear Michael, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and the issues you encountered during your stay at Rothay Manor. At PetsPyjamas, we take great pride in carefully selecting and working with our partner hotels to ensure every guest — human and canine alike — enjoys a seamless, comfortable, and enjoyable stay. It’s clear that on this occasion, both the hotel and we fell short of those standards. We sincerely apologise for the room allocation mix-up and the inconvenience caused by the last-minute changes to your booking. This is certainly not the level of service or communication we expect from our partners. We’re also very concerned to hear about the housekeeping and maintenance issues, as well as the matters relating to safety and pet amenities — these are unacceptable oversights that we have already raised directly with the hotel management team for urgent review. Regarding the incorrect charges at check-out and the lack of a gesture of goodwill, we completely understand your frustration. Your feedback helps us improve the quality and reliability of our service and our hotel partners. We truly value your loyalty and the trust you place in PetsPyjamas when booking your dog-friendly holidays, and we hope to have the opportunity to restore your confidence in us. Kind regards, The PetsPyjamas Team

Posted 5 hours ago