Cotswold House Hotel & Spa, Gloucestershire Reviews

3.6 Rating 5 Reviews

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PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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“The Hotel and all the staff were excellent. We had our Boxer dog with us and they really spoilt him with lots of attention and treats. Our actual accomodation in the annexe was superb, very warm, comfotarble and with plenty of room . What more could we ask for in a cold February, Thank you to Pets Pyjamas and The Cotswold House Hotel.”

Helpful Report

Posted 3 months ago

Did you and your dog receive a warm welcome? No

Did you feel your stay was good value for money? No

Would you like to add any more feedback about your stay? Lots of little niggles about place and staff, with a couple of exceptions didn't seem to want to engage at all. SO different from other experiences. I was nearly in tears at the end. Not the way to spend anytime, let alone a birthday.

“Not our best Pets Pyjamas experience - booked as a birthday treat for me . Facilities fine apart from blown kettle which was replaced. Service generally OK - not very friendly, but professional. Dinner service dreadful - waited 1 1/2 hours for first course. Breakfast spent in splendid isolation which felt like were were in a doctor's waiting room , despite breakfast area being nearly empty. Will not be going back.”

Helpful Report

Posted 1 year ago

Hi Kate, We are so sorry to hear that you did not have a positive experience at Cotswold House Hotel & Spa. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We were disappointed that we couldn't use the real fire in the room we had booked, but the staff were very good in moving us to another room. No fire but a better garden area. They even offered us a discount on the room for the trouble. Unfortunately we couldn't fully access this discount as we had paid via the PetsPyjamas. However, unlike the Pets Pyjamas the Hotel have been doing their utmost to ensure we are properly recompensed. We had a lovely stay - first time away with the dog. Great local walks around the town. Used the spa pool and our room had a garden hot tub. Good breakfast. Dogs very welcome. We would absolutely recommend the hotel, but better to book directly and not via Pets Pyjamas.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience of staying at Cotswold House Hotel & Spa 🐾 However, we are sorry to hear about the issue with your room. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? I’d stay again but avoid room 30.

“Booked a room for a stop over on the way to Devon. Mix up over room we’d booked 6 months earlier (garden room with hot tub) and what was reserved for us (standard double) Our room was in need of tlc, 2 tiny windows covered outside by large shrubs, large bathroom window overlooked so we had to keep the blinds down, worst possible scenario with a dog on one of the hottest days of summer. Hotel gardens were beautiful but many tables littered with wine and gin glasses when we arrived on Sunday, we’re still like that when we left on Monday. Breakfast order delivered to the room was missing toast and juice. Felt like this beautiful place right in the middle of a beautiful town was maybe short staffed. I’d give it another chance.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! We would be happy to review the specific incident in more detail with you so that we can better understand what happened. Please feel free to reach out via email at support@petspyjamas.com, we would love to discuss this further with you so we can improve going forward.

Posted 2 years ago

Mrs Aruna Limoli-Kirsch

Verified Reviewer

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? Thee was a plastic dog bowl in the room and a very warn dog bed.

“We stayed 2 nights on 20 and 21 June on a B&B basis in a Junior Suite. The Pros: 1. the Bistro staff, both front of house and kitchen, especially for dinner. Exceptional service, knowledgeable and discreet. Dinner was delicious. 2. The gardens are lovely and very well kept. 3. The receptionist was very accommodating. The Cons: 1. We booked a Junior Suite. My expectation from the conversation with PetsPyjamas was that this would have been a Cottage Junior Suite located in the gardens. At check-in we were told that the allocated room was actually within the hotel main building. We asked and the receptionist kindly offered to swap the room for a garden suite. However, upon entering the garden suite we saw that it was rather tired (threadbare chaise on the landing) and the bathroom and room, despite being very large, did not have the amenities I saw advertised in a Junior suite. Therefore, we asked reception to see the previously allocated room to understand and compare the standards. Again, the receptionist was very accommodating and she showed me the room (room 15). At a quick glance, it seemed better and it had the features I expected and I thought I was paying for (fire place, sofa, free standing bath). We agreed to stay. However, on closer inspection, the room needs a lot of TLC and maintenance. All decorative sure, but it was rather disappointing (please see photos attached). 2. Complimentary coffee in the room and generally, in the Bistro. Awful. Please please please, change the brand of coffee that you use in the rooms AND teach breakfast staff how to make a decent coffee. It doesn't take much but it does take a little love and skill. There is a lady that runs a coffee house in Chipping Campden (Da Stefania). We tried her coffee. It was great! I am sure she would be more than happy to be hired to train the staff for half a day. 3. The Spa. On 10 May, I sent an email to the Spa to book x3 treatments each (for me and my husband) for 21 June. I received email confirmation of the treatments booking on the same day clearly spelling out each of the treatments we would be receiving. On 21 June, we did receive x2 treatments each but apparently there was no trace of the bookings for the final treatments. Instead of at least sounding a little more contrite, we were told "yes, well, but you are not on the system and I can't even offer you something for tomorrow as we are fully booked". It mattered little to us at that point but really, never make feel the customer at fault. Especially, when they can prove confirmation of booking.”

Helpful Report

Posted 3 years ago