Rock Cottage, Herefordshire Reviews

1 Rating 1 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? No

Did you feel your stay was good value for money? No

Would you like to add any more feedback about your stay? Didn’t actually stay here

“Unfortunately we never got the chance to stay at rock cottage as, for the second time this year, our booking wasn't made and pets pajamas had to find us an alternative accommodation for our 2week stay. Ramblers rest on Birchers common, the alternative accommodation, was lovely and we enjoyed our stay there very much. I would suggest going forward pets pajamas confirm all their customers bookings with the accommodation owners once the booking is made, as having to change your plans at the last minute and take accommodation that may not be in the area you wanted, it is also costing pets pajamas a lot of money in paying the extra cost of the replacement accommodation. I think they have paid out around £1200 for our two replacement bookings this year. I doubt we will book with pets pajamas again.”

Helpful Report

Posted 1 week ago

Thank you for your message. I’m truly sorry to hear about your recent experience with your booking at Rock Cottage. I completely understand how frustrating and disappointing it must have been to face this issue not just once, but twice, and I sincerely apologise for the inconvenience and disruption it caused to your travel plans. While I’m glad to hear that you enjoyed your stay at Ramblers Rest, it’s clear that this wasn’t the experience you had originally hoped for. Your feedback regarding the need for a stronger booking confirmation process is both valid and valuable. We are actively reviewing our procedures to ensure that all bookings are fully secured and confirmed with accommodation partners at the point of reservation. Preventing issues like this from happening again is a top priority for us. I understand your concerns about continuing to book through PetsPyjamas in the future. Your trust means a great deal to us, and while we may not be able to change your past experiences, we would love the opportunity to make things right if you decide to reconsider. Thank you again for your honest feedback as it does help us to improve. If there is anything further I can do to support you, please don’t hesitate to get in touch. Best wishes The PetsPyjamas Team

Posted 1 day ago