SCHLOSS Roxburghe Hotel & Golf, Scottish Borders Reviews

4.3 Rating 6 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

“The Staff and hotel were lovely, but for £430 for one night it was overpriced. I felt the room was very small for us and dogs to move around in, but they provided everything we needed and we felt very welcomed.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? The hotel is spectacular. We had a lovely welcome and Kiki felt thoroughly at home. The room was stunning and Kiki joined us for drinks in the bar before dinner which was delicious. We chatted to quite a few other dog owners and atmosphere very frien

“The hotel is spectacular. We had a lovely welcome and Kiki felt thoroughly at home. The room was stunning and Kiki joined us for drinks in the bar before dinner which was delicious. We chatted to quite a few other dog owners and atmosphere very friendly. Gorgeous grounds for lovely walks around the lake. We will definitely return.”

Helpful Report

Posted 2 years ago

Hi Dr Foster, Thank you for your review! We're so glad to hear you and Kiki enjoyed your stay. Best wishes, Trish from PetsPyjamas🐾

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We had a lovely one night stay here for our anniversary on our way heading north, our room out in the courtyard area was perfect for our dog to be able to access easily, we were all made to feel extremely welcome. The food and wine choices were very good and we had a lovely meal (you have to eat in the bar area with your dog but it’s just as nice) we will definitely be back”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? Send the dog but you stay elsewhere

“Room in Courtyard small but comfortable they claim superior room as booked had my doubts. Dog facilities a bed and two dishes for food and drink, doggie biscuits mentioned by staff numerous times but never appeared. Hotel food very disappointing they may think "Fine Dining" with price they charge but quality and value No. Breakfast similar, plenty of staff but no direction of what to do had to ask numerous times for things considering there were only 8 guests eating. Under done toast and bacon precooked eggs which appeared to have been lying under heat lamp. Enjoyed the rest but not the price considering 2 nights in Gleneagles cost only £100 more last month. No comparison.”

Helpful Report

Posted 3 years ago

Dear Hamish, Thank you for taking the time to submit feedback from your recent stay at SCHLOSS Roxburghe Hotel & Golf; we are disappointed to hear your experience wasn't at all as good as it should have been. We pride ourselves not only on our wonderful Pet Concierge Team, but also on the fantastic properties we work with, so we are sorry we didn't get it quite right on this occasion. SCHLOSS Roxburghe Hotel & Golf has always been very popular for us, and as you can see from the reviews on our website, our customers are generally very happy with the hotel. We are therefore, sorry to hear this wasn't quite the case on this occasion. We work very closely with all our hotels so we will pass your comments onto the management team there, and continue to keep an eye on things to ensure everything is running smoothly. So thank you for bring this to our attention, we really appreciate it. Thank you, Lauren

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“This hotel is beautiful, we had a junior suite which was lovely, very clean, with its own private courtyard, very good for letting dog in and out. We had two kids with us too plenty of space to run and play. Food was amazing, staff were lovely. Whole place is just brilliant. We will definitely be back x”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

“This is a great hotel to visit with and without dogs, all the staff made our dogs feel very at home, such a nice relaxed place to stay with lovely grounds to walk around. Expensive to stay, but well worth a special occassion”

1 Helpful Report

Posted 3 years ago