The Golden Fleece Hotel, North Yorkshire Reviews

4.5 Rating 50 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Absolutely perfect

“Once again we have returned to this amazing hotel with our dog milo who was spoilt by all the kind caring hardworking staff nothing is ever too much trouble milo was treat to a sausage at breakfast along with hugs our three nights stay was absolutely perfect! Our meals we’re outstanding service as usual was absolutely superb we can’t wait to return compliments to everyone and a huge thank you ☺️”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We spent a delightful 2 days in Thirsk, and the hotel was all we could have wanted, and more. Tilly really enjoyed her stay, and particularly liked the sausage at breakfast time. So impressed that, whilst we didn't buy the company (for those that remember the Gillette ad.) we have booked another 2 night break in the summer. Looking forward to revisiting Thirsk on our next trip to the north east.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? photos should have been shown on site of actual dog friendly box rooms

“Our room was very disappointing. We thought we were going to have a room with direct access outside as we have a nervous dog and we had a very small room upstairs off the car park. The room was tiny with barely room to walk around the bed. The room was not particularly clean. The staff in the bar and restaurant were very friendly and provided a good service so it was a shame the room was so disappointing.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We had a lovely couple of days at The Golden Fleece. The staff were very pleasant and helpful.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“we recently stayed at the Golden Fleece Hotel in Thirsk. the hotel was lovely and very dog friendly. the room was clean and quiet, which was good for the dog. the staff were excellent, everyone we met was friendly and helpful and made a fuss of the dog. We had two delicious meals at the hotel and would also recommend the Italian restaurant across the square”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? Have said it all above

“Three visible staff who were trying to be all things to all people bar, reception, and waitress rolled into one. A suggestion for your website that you don't advertise dogs go free to entice people to book if they are going to be given a room in the car park! We didn't use our stay and left the same day. We were so disappointed using your company for the first time! And treating ourselves to a weekend away to get through mothers day having recently lost my mum. The Golden Fleece at Thirsk left something to be desired. We arrived around 1pm and were told that we couldn't check in until 3pm we didn't mind and said we would have some lunch only to be told that the chef had closed the kitchen because they were very busy and very unhelpfully we were told they were the only place that accepted dogs inside! We ate a sandwich in the market square until it started to rain and decided to go for a car ride. We arrived back at 4:30 to be given a room off the car park which was cold, small, miserable and dirty. The windows in both the bathroom and bedroom had been left open probably because they smelled like someone had been smoking in them. We close the window in the bedroom and looked to warm the room up, the radiator was broken as there was a fan heater and mobile oil radiator in the room! I believe that the decor was attempting to be shabby chic but it was just shabby! The bathroom and toilet were dirty. There was also an air-con/extractor outside our room which gave a constant hum. [I have a recording but the format is M4a which is not supported by your site] We have always said that our measure of standards of places we stay is never to accept less than we have at home and the same goes for our dog too. So we cancelled the meals we had booked and waited to see the receptionist who was doubling as a waitress and handed our keys back and said we were leaving. She did ask why? And stated she was sorry and would raise the issue with housekeeping!! I would suggest you check out your hotels properly and charge for dogs instead of offering dogs go free that way customers get what they expect and what they see in the photographs on the website. Going home for a clean warm house, bed and bathroom for us and our dog was worth having to lose £280.00. We won't be recommending or using it again! We have booked direct with hotels that take dog/s and have never felt like we were 2nd class, however, we've always paid for our dog when booking ourselves, which we would happily do to ensure some standards and have always been made to feel as relevant as customers without a dog. Very very disappointing! Mrs & Mrs Lomas”

Helpful Report

Posted 1 year ago

Hi Glen, Thank you so much for taking the time to provide us with your feedback regarding your stay at The Golden Fleece Hotel in Thirsk. We are truly sorry that your experience did not meet the expected standards of quality and comfort you had hoped for We apologize for any inconvenience and understand your frustrations. We appreciate your suggestion about not advertising dogs go free in order to ensure that customers get the expected standards, however I can confirm we do not charge for dogs at the Golden Fleece. Please contact us if you have been charged directly and we can look into it. We hope that you can allow us to make things better for you in the future should you decide to come back. If you have any further feedback or suggestions on how we can improve please do not hesitate to let us know. Again, we would like to thank you for your honest review and we apologize for any disappointment. Kind regards, Trish PetsPyjamas

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? All the staff were very dog friendly

“We all had a relaxing stay. The staff were very friendly to us and Casper our dog. They made changes to the dining arrangements to ensure that Casper was disturbed by other less well behaved dogs.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? See above

“We recently spent a 2 night break at this hotel on a Pets Pyjamas package. It was excellent value. The hotel staff were very friendly and helpful. The food was good and Lupa loved her breakfast sausage! The rooms were small but very clean. It's unfortunate that the windows, which were very much in character with the age of the hotel, were marked from co sensation. However, this did not detract from our enjoyment. We would certainly recommend this hotel. X”

Helpful Report

Posted 1 year ago