Bailiffscourt Hotel & Spa, West Sussex Reviews

4.8 Rating 29 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“This is our fifth visit. As always staff are polite and go out of their way to help you. Rooms are all beautiful. Spa is one of the best I have visited. Food is innovative and delicious.”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? No...see above

“The hotel is beautiful and great location and staff are very friendly. However, the accommodation and service was poor. We went for THREE nights. We were given a room initially that was very tired looking, dark and in the eves of a cottage. Poor plumbing kept us up most of the night if anyone used the toilets in rooms below. After complaining...they kindly moved us the next morning to a more modern room in another building which was lovely. However, our 14yr old was given a bed that was for a very young child and therefore it meant I had to sleep on it, while he slept in our double bed and I had two very difficult nights sleep. Sadly the hotel could not give us a larger room as they were fully booked. Also we had a dog we could not eat in the main restaurant ( which is perfectly understandable) and sat in the lounge...which was fine but service was poor as they tended to forget we were there. We luckily only ate dinner the first night in the hotel...and we found it very over priced. Our son ate from the adult menu...which was a three course meal and we paid roughly £70 for him alone. As the children's menu was very limited and portions were small. Overall, not the most restful weekend we had hoped for. However, our dog had a great time..and the Spa treatments were excellent...;-)”

Helpful Report

Posted 2 years ago

Dear Rob, Thank you for taking the time submit feedback from your recent stay at Bailiffscourt Hotel & Spa, West Sussex; we are disappointed to hear your experience wasn't at all as good as it should have been. We pride ourselves not only on our wonderful Pet Concierge Team, but also on the fantastic properties we work with, so we are sorry we didn't get it quite right on this occasion. Bailiffscourt Hotel & Spa has always been very popular for us, and as you can see from the reviews on our website, our customers are generally very happy with the hotel. We are therefore, sorry to hear this wasn't quite the case on this occasion. We work very closely with all our hotels so we will pass your comments onto the management team there, and continue to keep an eye on things to ensure everything is running smoothly. So thank you for bring this to our attention, we really appreciate it. Thank you, Lauren

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Author didn't leave any comments.

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We had a lovely stay at Bailiffscourt, the great gifts for the Beagles on arrival a nice room with an excellent bathroom. The service and food couldn't be faulted. If you want to indulge in the Spa ensure you book in advance it's very popular!”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? Good but expensive

“Amazing environment Beautiful spa Grounds fantastic Bedrooms quite dark”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“From the moment we arrived to the moment we left, we were looked after and more importantly so was Mabel! She loves the water so a 10 minute stroll to the beach was perfect and the Ruff & Tumble coat we received on arrival came in very handy! The food was great and nothing was too much trouble for Chris and his team. Already booked to return next year!”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Had a fantastic night here to celebrate my husband's 40th and my dogs 3rd birthdays. The staff were so wonderful and they really spoilt my dog! We were treated to some great gifts in our room and we loved the convenience of being able to order drinks to

“Had a fantastic night here to celebrate my husband's 40th and my dogs 3rd birthdays. The staff were so wonderful and they really spoilt my dog! We were treated to some great gifts in our room and we loved the convenience of being able to order drinks to our room. The grounds are beautiful and it was so cool to see the peacocks! The beach was just a stone's throw away and was quiet and very dog friendly. Can't fault our stay at all.”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We had a marvellous welcome and despite having 3 large dogs were made to feel as if we were 'at home'. This is a fabulous dog friendly hotel - not one that just pays lip service. There is loads of space for dogs to exercise and it's just a short walk to the pebbly beach. The food was exceptionally good! The lemon tart is possibly the best I have ever eaten! Dining with the dogs was easy. There are several small lounges which make perfect dining spaces for guests with dogs. It feels like private dining rather than being excluded from the dining room! All the staff we met were charming and helpful. We only had a short stay so didn't have chance to use the spa facility - but it looked splendid!”

Helpful Report

Posted 2 years ago