Embleton Spa Hotel, Cumbria Reviews

4.6 Rating 33 Reviews

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PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

“Very disapointed. Usually in a good hotel and was expecting that being Pets Pyjamas there would be a welcome pack for our 2 little Jack Russells…nothing! We usually get bowls, biscuits, poo bags, towels and even sometimes dog beds. Seems very expensive at £150:00 per night, when our bathroom was the size of a triple wardrobe, room clean but bland and soulless. There is an indoor swimming pool but mostly booked out for swimming lessons and open to the public. Also entrance to pool just inside front door where people leave shoes etc, very cramped area and busy. Didn’t use the gym but instuctors very friendly, as were most of the staff. Food very good, had 2 evening meals, but I usually like croissants for breakfast, no pastries at all. Also the toilet facilities downstairs left a lot to be desired. Could be problems parking for residents with all the swimming lessons. Just very disapointed, my husband feels the same, and not somewhere we would recommend or go back to.”

Helpful Report

Posted 3 years ago

Dear Andrew, Thank you for taking the time to leave feedback from your recent stay at Embleton Spa Hotel, we are disappointed to hear your experience wasn't at all as good as it should have been. We pride ourselves not only on our wonderful Pet Concierge Team, but also on the fantastic properties we work with, so we are sorry we didn't get it quite right on this occasion. Embleton Spa Hotel has always been very popular for us, and as you can see from the reviews on our website, our customers are generally very happy with the hotel. We are therefore, sorry to hear this wasn't quite the case on this occasion. We work very closely with all our hotels so we will pass your comments onto the management team there, and continue to keep an eye on things to ensure everything is running smoothly. So thank you for bring this to our attention, we really appreciate it. Unfortunately, we no longer provide goodie bags with bookings. This has now been replaced with our new package - PriorityPaws. Points are gained through booked holidays and product purchases etc, and these points can then be used for you or your four-legged friend from our range of benefits. All information on this can be found on our website, I have attached the link below - https://www.petspyjamas.com/partnership/petspyjamas-priority-paws/ Thank you, PetsPyjamas

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“My husband, myself + our dog stayed a long weekend at Embleton hotel, just great, good food, breakfast fab, reasonably priced drinks at bar. All staff so helpful with advice on walks, how to get places + Gemna sorted my massage for me the night before. A star. The rooms + hotel in general is immaculate. Will be back again for sure. Our dog had a ball too.”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Nice friendly staff nothing too much trouble to any of them

“The location if you are wanting peace and quiet with fantastic views its the place to be. accommodation excellent food good choice to suit all needs , only a short drive to Cockermouth on a nice back road behind the accommodation”

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Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Would love to be back later in the year

“Excellent service it was nice having Peggy with us wherever we went just like home from home”

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Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? The hosts and all the staff very helpful and warm / friendly, food excellent

“Lovely People and excellent food very nice accommodation and very clean , perfect location for Cockermouth and Keswick”

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Posted 3 years ago

Mrs Rachael Fairclough

Verified Reviewer

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Lovely clean rooms, food was delicious! Ideal location if you want to go hill walking. Lots of people there with their dogs was a great experience !”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Had a lovely stay. Hotel was very well situated for enjoying the heart of the Lake District and also the coast. Staff very welcoming. Food and service very good. We hope to return in the future”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? We felt very let down by Pets Pyjamas. We had no correspondence from them at all despite trying to contact them several times before our stay. We would not consider booking through Pets Pyjamas in the future.

“The hotel was nice and clean and measures had been in place for Covid-19.”

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Posted 3 years ago