The Eastbury Hotel & Spa, Dorset Reviews

4.5 Rating 29 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Friendly staff. Lovely food. Dog very happy.”

Helpful Report

Posted 2 years ago

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? Too many faults to list.

“Classed as 5 star but barely rated 3 star.”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“This hotel has everything, lots of fabulous facilities, amazing food and relaly helful staff - we will be back.”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“So many hotels have no fridge and just enough UHT milk for a cup of tea. At the Eastbury you get a fridge with milk and complimentary wine as we’ll ( it was my wife’s birthday). More milk wasn’t an issue and the complimentary slow gin was also welcome. We had a fantastic dinner and breakfast and we were allowed to stay in our r for an extra 2 hours. Our dog loved his stay as well.”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? The ‘journey’ from car park to reception is over shingle paths making wheeling cases or wheelchairs hard going. I have never seen such magnificent hydrangeas! Spa seemed a tad expensive: £90 for a facial and products that irritate my sensitive skin

“Nice hotel and lovely grounds. Our ‘Potting Shed’ was comfortable and clean although the wet room-style bathroom soaked the rest of the bathroom floor. However, this was resolved each time. Our Bernese Mountain Dog could just about turn around on the ‘patio’ which was disappointingly small. It was refreshing that she was allowed in the dining room with us for all meals and she enjoyed her doggie breakfast and one (pre-ordered) dog’s dinner. I would recommend the Vegan dinner menu for humans although I’m not a vegan. On the whole an enjoyable stay; reception staff particularly helpful and efficient. A purely subjective comment: I would avoid the restaurant on Friday and Saturday as a pianist plays an electronic piano - awful tone and far too loud and inhibited conversation especially as my husband wears two hearing aids. White company toiletries were wonderful and the complimentary bottle of wine and Sloe Gin were a lovely touch”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

“Nice hotel but very overpriced with delusions of grandeur. We rarely complain but felt on this occasion we needed to mention our issues, especially as the hotel said they would contact us regarding same but have failed to do so. The Sunday Roast, whilst very nice, was extremely sparse. Two roast potatoes and a quarter of a carrot, plus a little broccoli! We decided to eat elsewhere as were able to get quality meals for much better value. The bathroom whilst nice had issues where some taps worked back to front and therefore you ended up splashing boiling water everywhere. The taps for the sink were strangely situated over the toilet role holder and therefore you dripped water on the role whenever you washed your hands. Sounds petty but it was quite annoying and not well thought out. Everything seemed to incur additional charges. No fridge in the room and no chest of drawers and at almost £300 per night this was disappointing. We complained and were promised an email from the hotel, which is yet to arrive. Very disappointing.”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? It may have been disabled friendly for minor disabilities but not for wheelchair access.

“We booked the hotel because it was supposed to be wheelchair accessible room. It was anything but, the way we had to access it was through a dirty garage because the long drive was a gravel drive. We could only access the dining room and bar because every where else had steps. The bathroom was not a wetroom and the toilet was not suitable for disabled.”

Helpful Report

Posted 2 years ago

Hello William, We are sorry to read that you did not have a great stay at The Eato istbury Hotel & Spa and that your needs were not met. Please email support@petspyjamas.com and we will be able to contact the hotel on your behalf to investigate the reasons as to why your room was not an accessible room as we requested. Thank you, Lauren

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We had a brilliant stay at the Eastbury hotel, amazing room, fantastic staff, excellent food and a warm welcome. Lovely to have dinner in a smart restaurant with our dog, she enjoyed her welcome pack and her breakfast sausage. Thank you everyone”

Helpful Report

Posted 2 years ago