Ockenden Manor, West Sussex Reviews

4.3 Rating 3 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? no

“The service team in the restaurant was really lovely. A spillage incident was handled very well. Food was fine. The reception team was ok...efficient but not warm. The spa team was ok... professional without being friendly. Pools and saunas are lovely. It was a real shame that the jacuzzi was broken. We were given a room that was boiling hot. We turned radiators off and opened the windows. There were loud vents just outside our window. Also, the floodlight from the car park was shining directly into our window and the curtains weren't sufficient to block it out. We basically didn't sleep as the room was too bright and it was too noisy. We expected a better sleeping environment for that money. Our dog seemed welcome and we received a dog bed and some water. The extra spa treatments were a little underwhelming.”

Helpful Report

Posted 1 year ago

Hi Michael, We are so sorry to hear that you did not have a positive experience at Ockenden Manor. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? The best dog friendly hotel we have ever stayed at.

“A lovely old hotel with superb facilities. The staff are very friendly and we received a very warm welcome and were looked after really well throughout our stay. Food was excellent.”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Super, lovely hotel, a to die for spa and they love dogs. We had a great three-generation family break with Winston the Basset Hound and couldn't have asked for more. Many thanks to all at Pets Pyjamas and Ockenden Manor.”

Helpful Report

Posted 2 years ago