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The Swan Hotel & Spa, Lavenham, Suffolk Reviews

4.4 Rating 7 Reviews

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About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

Would you like to add any more feedback about your stay? Staff were wonderful

“Every thing was outstanding only reason for 4 stars was I booked a garden room as I had my dog, thought that would mean I had access to to garden from my room but unfortunately it means you can only see the garden out of your window. Think this needs to be made clear, I had an old dog so had to carry her to the second floor every time she needed to go out.”

Helpful Report

Posted 2 days ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

Would you like to add any more feedback about your stay? Perfect

“Wonderful stay lovely welcome. Room delightful everything thought of including dog bed bowls treats & toy. Cosy bath robes soft towels & comfy bed for us.”

Helpful Report

Posted 1 month ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

“Great hotel Warm welcome Staff exceptional”

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Posted 3 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

Would you like to add any more feedback about your stay? We feel the wine list was limited and the food could have been better. But it would stop us returning

“We love the swan and the amazing team, all were amazing. We stayed with our dog who was most welcome in everywhere except the main gallery restaurant. Very good”

Helpful Report

Posted 5 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

“We stayed in one of the Gainsborough rooms on the ground floor. It was spacious and lovely and very well positioned to let our dog in and out. The staff were all so polite, helpful and very dog friendly. The food and drinks were fabulous. The location is excellent with lots of shops and restaurants right on your doorstep. We will definitely stay again x”

Helpful Report

Posted 5 months ago

Did you and your dog receive a warm welcome? Yes

“An historic hotel in a beautiful setting. Our dog was made very welcome in the thoughtfully located bedroom. She had a bed, handmade bowls to eat and drink from, a treat and a toy to greet her. We had wonderful food, service and treated ourselves to spa treatments. The walks nearby were easy to find and very dog friendly! All in all we were thoroughly pampered for a lovely weekend”

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Posted 8 months ago

Thank you so much for your review, and we are so pleased you had an excellent time at The Swan Hotel & Spa 🐾 We love to hear that your pooch was made to feel very welcome. We will pass on your kind comments, and hope we will welcome you on another Pet-away soon! The PetsPyjamas Team

Posted 8 months ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? Not really dog friendly just dog tolerant!

“The room and Hotel is lovely but it is obvious that dogs are tolerated as opposed to welcomed! Some staff were obviously petrified by the presence of Ralph the westie. Breakfast service very poor stuck in the bar which is fine as with Ralph but then forgotten by staff constantly waiting even for butter for the toast which had been brought to the table.. I would say the hotel is adequate not up to the normal pets in pajama’s standard of service.”

Helpful Report

Posted 3 years ago