New Place Hotel Reviews

4.3 Rating 10 Reviews

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

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Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? No

Did you feel your stay was good value for money? No

“Stunning grounds and building, dog owners seemed to be all in separate annexe,room very tired, blocked shower,which was sorted quickly We had 3 days with no hot water so very quick showers, no info in room re wi fi, leisure centre. Swim towelsetc. Would help if info put in room.went for swim but full of babies for swim club plus jacuzzi out of action.we had 2 meals in our deal and must admit food gorgeous. Lovely breakfast,self service Grounds lovely for dogs,”

Helpful Report

Posted 8 months ago

Dear Christine, Thank you for taking the time to share your detailed feedback following your recent stay at New Place Hotel. We’re so pleased to hear that you enjoyed the stunning grounds, the beautiful building, and especially the delicious food and breakfast. It’s lovely to know your dog also enjoyed exploring the grounds. However, we’re very sorry to hear that parts of your stay didn’t meet expectations. The issues you encountered with the room, the hot water, and the lack of information in the room should not have happened, and we sincerely apologise for the inconvenience caused. We’ve passed your comments on to the hotel management so they can review the maintenance and communication issues you highlighted, as well as improve guest information materials in the rooms. We also understand your disappointment regarding the leisure facilities being unavailable or busy during your visit. We know how much these amenities add to the experience, and we’ve shared your feedback with the hotel to ensure they better communicate any scheduled activities or maintenance in advance. We’re glad there were still aspects of your stay that you enjoyed, and we truly appreciate your balanced and constructive review. Our team at PetsPyjamas will follow up with the hotel directly to ensure these issues are addressed for future guests. Thank you again for travelling with us, and we hope we’ll have the opportunity to help you plan another getaway soon — one that’s perfect for both you and your four-legged companion. Warm regards, The PetsPyjamas Team

Posted 6 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

“Stayed here on the way to Isle of Wight with 2 dogs. Amazing hotel and grounds with friendly staff! I special thanks to Callum who really looked after us. We booked a classic and a superior room, both rooms a decent size but superior perfect for the dogs as had a door straight to a grassy courtyard . had a 3 course meal included in price which was lovely ! Will def book here again”

Helpful Report

Posted 8 months ago