“Product is good, but when the content was open it was a solid block not a power
Every time I use the product need a knife to break it up so I can use”
Hey Brett, thanks for bringing this to our attention. This consistency sounds off. I'm going to get your details and pass to our CS team. They'll be in touch with you shortly so keep an eye on your inbox and spam. We're really sorry this is your experience, let us sort this out for you.
“Not only do I love the Pre Lab Pro product, but this company's customer service is wonderful as well. I had an issue with a previous purchase, and their team worked with me to make things right. I am a long time customer of this item, so it meant a lot to me that they made sure to hear my concern and we reached a solution. The product itself is a great pre-workout supplement that helps me power through my workouts without making me shakey. Highly recommend!”
Stacy we really appreciate this feedback. This is why we take customer feedback so seriously. It's important to hear from you guys and work together on this! You're our eyes and ears on the ground and we never want to put out anything that is less than best.
It's great to hear Pre Lab Pro is giving you that power and sustained energy to get the results you want from your workout. Thanks for your patience Stacy, we really appreciate you. It's so good to have you in our community.
Hey Robert this is great to hear. Thanks so much for choosing PLP over the years. It's great to hear you're happy and it's giving you the results you're looking for. Please stay in touch and if you ever want to share more about your experience, we'd love to hear from you.
“A Pleasant boost in energy and focus without the jitters and without the crash that normally comes with a preworkout. I've been using this product for the last three years and it's my go too for pre workout or just a lift when needing one.”
Hi Barry, great to hear from you and thanks for sharing your experience. It's so good to hear Pre Lab Pro® is giving you sustained energy without the jitters or crashes. We wanted PLP to fit into your routine whatever that may be. Morning workout - no need to worry about the caffeine crash. Evening workout, that caffeine won't keep you awake. Just enough to give you what you need, and let the nootropics do the rest of the work! Thanks for consistently choosing us for your pre workout. We really appreciate that.
Hey Julia, we're so sorry this has been your experience. This isn't normal for Pre Lab Pro. We've identified a bad batch. It's been taken off sale now until the new batch comes through.
Rest assured, it is safe to still use if you've been breaking it up, but obviously this consistency is unacceptable and isn't what you expect from us.
Julia I'm going to pass your details on to our customer service team so we can get some pictures and batch numbers from you as we continue our investigation into what has happened here.
Thank you for this feedback and taking time to review us, Pre Lab Pro will be back to the product you know and love very shortly!
“I like this product a lot - it tastes great and give me a good bump I need for my workouts. I would absolutely give it 5 stars if the product would be more of a powder - I would say 1 out of 3 containers I get the product is rock solid and I need to take a knife to it to break it up - now once its broken up the product still tastes great. I just wish it would not be so hard to get a portion out. Again love the product and recommend it but they need to work on there packaging or something to help with the consistency of it.”
Hey Jeff, we're so sorry about the clumping. We've had a few reviews that say the same thing. This isn't normal for Pre Lab Pro! We think we had a bad batch. It's been taken off sale now until the new batch comes through.
Thanks for the 4 star rating, that's really gracious of you given that it needs a bit of muscle power to break the product up. Jeff I'm going to pass your details on to our customer service team so we can get some pictures and batch numbers from you as we continue our investigation into what has happened here.
Thank you for this feedback and taking time to review us, Pre Lab Pro will be back to the product you know and love very shortly!
“I love Performance Lab’s pre workout powder, but for whatever reason, this was the absolute worst shipment I have ever received of this product. The quality of the powder inside the cannister was disgustingly solid…not just the bottom layer, but the entire thing. It was a solid block, which has NEVER happened before. I understand that “settling can occur” or it can dry out etc etc, but all 4 cannisters required me to chisle away at it with a knife to even make it powder form again. Its like they found a long lost palette of product in the back of the warehouse that had been solidifying and decided to just ship it out instead of checking the quality first. So disappointing because I love the actual product, but this shipment was just terrible.”
Stacy, this is not what we want to hear. We've always had such fantastic feedback on this product, we're so disappointed this has been your experience.
It sounds like we have a problem with this batch. I've found your last order details in Shopify and have passed them to our customer care team who'll be in touch. It may be that we need you to send the batch number and photos, so we can identify the affected stock and remove from sale. We do have a new batch in production, so please bear with us and we will sort this out and make sure you are left happy!
Thanks for highlighting this and thank you for saying that under normal circumstances, you love the product. We'll be in touch.
“First the good-I feel it is effective. My pump is improved while on it. I have good energy and no crash.
Now the bad-Clumps are insane. I am on my second container and I have to take a knife and chisel it. It is pretty mush one solid mass. Also they tout it has a “great tasting natural berry flavor” and that is just wrong. The flavor is not great and is certainly not any natural berry flavor I have ever had.”
Hey Robert, firstly thank you for this honest review. Whilst we're really pleased to hear you feel your pump is improved and you've got that energy without the crash, we're gutted to hear your experience has been tainted.
Thanks for bringing this to our attention, we'll reach out to our supply chain and look into what's happening here. I'll be in touch Robert to get a few more details if that's ok. Thanks again for highlighting this issue, it's the first step in getting it fixed.
