Hey Julia, we're so sorry this has been your experience. This isn't normal for Pre Lab Pro. We've identified a bad batch. It's been taken off sale now until the new batch comes through.
Rest assured, it is safe to still use if you've been breaking it up, but obviously this consistency is unacceptable and isn't what you expect from us.
Julia I'm going to pass your details on to our customer service team so we can get some pictures and batch numbers from you as we continue our investigation into what has happened here.
Thank you for this feedback and taking time to review us, Pre Lab Pro will be back to the product you know and love very shortly!
“I like this product a lot - it tastes great and give me a good bump I need for my workouts. I would absolutely give it 5 stars if the product would be more of a powder - I would say 1 out of 3 containers I get the product is rock solid and I need to take a knife to it to break it up - now once its broken up the product still tastes great. I just wish it would not be so hard to get a portion out. Again love the product and recommend it but they need to work on there packaging or something to help with the consistency of it.”
Hey Jeff, we're so sorry about the clumping. We've had a few reviews that say the same thing. This isn't normal for Pre Lab Pro! We think we had a bad batch. It's been taken off sale now until the new batch comes through.
Thanks for the 4 star rating, that's really gracious of you given that it needs a bit of muscle power to break the product up. Jeff I'm going to pass your details on to our customer service team so we can get some pictures and batch numbers from you as we continue our investigation into what has happened here.
Thank you for this feedback and taking time to review us, Pre Lab Pro will be back to the product you know and love very shortly!
“I love Performance Lab’s pre workout powder, but for whatever reason, this was the absolute worst shipment I have ever received of this product. The quality of the powder inside the cannister was disgustingly solid…not just the bottom layer, but the entire thing. It was a solid block, which has NEVER happened before. I understand that “settling can occur” or it can dry out etc etc, but all 4 cannisters required me to chisle away at it with a knife to even make it powder form again. Its like they found a long lost palette of product in the back of the warehouse that had been solidifying and decided to just ship it out instead of checking the quality first. So disappointing because I love the actual product, but this shipment was just terrible.”
Stacy, this is not what we want to hear. We've always had such fantastic feedback on this product, we're so disappointed this has been your experience.
It sounds like we have a problem with this batch. I've found your last order details in Shopify and have passed them to our customer care team who'll be in touch. It may be that we need you to send the batch number and photos, so we can identify the affected stock and remove from sale. We do have a new batch in production, so please bear with us and we will sort this out and make sure you are left happy!
Thanks for highlighting this and thank you for saying that under normal circumstances, you love the product. We'll be in touch.
“First the good-I feel it is effective. My pump is improved while on it. I have good energy and no crash.
Now the bad-Clumps are insane. I am on my second container and I have to take a knife and chisel it. It is pretty mush one solid mass. Also they tout it has a “great tasting natural berry flavor” and that is just wrong. The flavor is not great and is certainly not any natural berry flavor I have ever had.”
Hey Robert, firstly thank you for this honest review. Whilst we're really pleased to hear you feel your pump is improved and you've got that energy without the crash, we're gutted to hear your experience has been tainted.
Thanks for bringing this to our attention, we'll reach out to our supply chain and look into what's happening here. I'll be in touch Robert to get a few more details if that's ok. Thanks again for highlighting this issue, it's the first step in getting it fixed.
Hi Florian, this is fantastic to hear! We love the energy coming through from your review!
Thanks for taking time to write us this review, we hope you're smashing it!
“I recently switched my training to early mornings to fit with my lifestyle. This product helped me maximise the session brilliantly without feeling over jittery I've found with other pre-workout suppliments with higher levels of caffeine.
Would recommend for anyone looking for a good non-caffeine heavy (does have some but a measured amount) prework out powder.”
Hey Paul, we are delighted to hear Pre Lab is working so well for you 💪 It is a great product. Thank you so much for taking the time to share your feedback with us.
“As I stated awhile ago, I have tried many Pre Workout formulas and nothing compares to Pre Lab Pro. I will be 83 years of age in September. I have a trainer two days a week and go to the gym a total of 5 days a week. I'm 5' 8 and weigh 190 pounds. On my 82nd birthday I, on the inclined bench, was able to lift 365 pounds 12 times. Reaching that goal I'm now concentrating more on flexibility and core strength since I as most elderly have back issues. Lifting heavy weights as definitely helped with these issues. I say this honestly, without Pre Lab Pro I would not continue my routine and not have or continue to have the results that I achieve.
I recommend your product to many of my friends and associates. I have given containers for them to try. Thank you!!”
Robert, this review means the world to us.
We hear it a lot, Pre Lab Pro is the secret weapon in everyone's pre workout routine! But even so Robert, you're putting guys half your age to shame!
Sounds like you have a winning workout schedule, it's good to hear you're mixing it up with a bit of flexibility and core strength too.
Robert if you like our supplements and a concern is flexibility/bone strength and integrity, take a look at our Flex product. It supports tendons, ligaments and cartilage as well as nourishing aching joints to protect against long-range damage.
Thanks so much for taking time to write this review and for championing our product to others, you're amazing Robert!
