“This bookcase is advertised as 'shelves adjustable' but to adjust them (if it is possible at all) would be a major job involving removing the back panel and drilling holes in the side in order to alter the shelf configuration. The shelf configuration as delivered does not allow for any standard UK hardback book to be stored upright. I will have to store mine on their sides. Very disappointing especially after waiting almost one month for delivery, which was not mentioned at the point of ordering.”
Thank you for sharing your feedback with us. We sincerely apologize for any disappointment or inconvenience caused by the shelf configuration of the bookcase you received.
We understand your frustration with the inability to adjust the shelves easily to accommodate standard UK hardback books. We genuinely regret any inconvenience this has caused you and understand that this falls short of the experience we aim to provide our customers.
Regarding the longer-than-expected delivery time, we apologize for any inconvenience caused by the delay. We strive to provide accurate delivery estimates at the time of ordering and regret any oversight in communicating the expected delivery timeframe.
Your feedback is invaluable to us, and we will use it as an opportunity to review our product descriptions and ensure they accurately reflect the features and capabilities of our furniture items.
Once again, we apologize for any disappointment and inconvenience caused. If there's anything we can do to address your concerns or if you would like to discuss this further, please don't hesitate to reach out to us directly.
