Thank you for your feedback, Marion. We're truly sorry to hear that there was a missing pivot and that this has prevented you from using the seat. We understand how frustrating this situation can be, and we appreciate you sending the pictures to help us address the issue.
Please know that your comments are important to us, and we’re committed to resolving this matter as quickly as possible. If there's anything more we can do to assist you, please don’t hesitate to reach out directly. We hope to have the chance to improve your experience with us.
