“We love the kitchen island we purchased however it took 3 months to deliver. We ordered a black island which was a problem as it took longer to arrive. If we had ordered a cream one it would have taken 2 weeks. There is some logic there somewhere!! As a result we won't order from this company again.”
Hi George, I'm thrilled to hear you love the kitchen island despite the delivery hiccup. I completely understand the frustration with the wait time, especially since the black option took longer than expected. We've made sure to arrange a replacement, and I'm confident your future purchases will be much smoother. Thank you for your patience and understanding!
Thank you for your fantastic 5-star review, Jackie! We're so glad to hear that you’re happy with the furniture, its quality, and our service. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out.
“Happy with island , but service was poor took 5 months to deliver and before I ordered island I checked twice once by email and once by phone that they deliver to 2nd floor flat and was told yes , I paid the premium delivery 2 men and it was left downstairs in bottom landing blocking door access I had to pay someone to lift it up the stairs when I emailed company twice regarding this I have had no reply so not happy with service”
Dear Janice,
We’re really sorry to hear about the long delivery delay and the incorrect delivery handling, especially after you confirmed it would reach your 2nd floor flat. Leaving the item on the bottom landing and not replying to your messages is not acceptable.
We have now taken all feedback on board and are using a new courier
Thank you for bringing this to our attention, and we appreciate your patience while we sort this out.
