Maxi-Cosi Iora Air Co-Sleeping Crib - Classic Beige Reviews

1 Rating 1 Reviews

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

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+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

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PE6 9NF

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“Horrible experience with this company. They double charged us for shipping. When we originally bought the product online they charged us £87.50 for shipping then sent us a email afterwards requesting an additional £66.48 for shipping. Customer service was not helpful at all. Took over a week and a half to receive our package. Once we received it, it was defective on one of the side not allowing us to open the side of the bassinet. Extremely disappointed and upset. UPDATE: Over a week later nothing is being done. Have reached out to OliversBabyCare multiple times and have shown them videos of the defective item. They agree it is defective but are unwilling to send me a new item that isn't defective. They are telling me to deal with Maxi Cosi directly but after reaching out to Maxi Cosi they tell me to deal with OliversBabyCare. OliversBabyCare is not trying to resolve my problem at all and haven’t been responding to my emails. Such a headache and extremely frustrating. Very disappointed in the customer service and lack of quality control.”

Helpful Report

Posted 4 months ago

Hi Stephanie, Thank you for your feedback, and we're genuinely sorry to hear about your experience. We’d like to clarify that shipping from the UK to Canada is an international service, which does take time and incurs higher costs. The additional shipping fees reflect the actual cost of delivery for larger or heavier items outside of the UK. Full details of our international shipping charges and policies are available on our website here: https://www.oliversbabycare.co.uk/international-shipping/. Regarding the issue with the product being defective, we’re very sorry to hear this. As we’ve not yet been contacted about the fault, please do get in touch with us directly at info@oliversbabycare.co.uk so that we can look into this and help resolve the problem for you. We’re here to support you and want to ensure you receive the quality and service you expect. Kind regards, OliversBabyCare

Posted 4 months ago