Obaby Stamford Double Wardrobe – White Reviews

1 Rating 1 Reviews

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+44 (0)1778 562809

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info@oliversbabycare.co.uk

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PE6 9NF

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“I ordered a wardrobe on 22 January and despite repeatedly chasing (around 15 emails), it was never delivered. I was continually given generic responses saying delivery would be within 5–10 working days, which never happened. I was repeatedly told to contact Obaby regarding delivery, but Obaby then said they could not give me any information as it was confidential between them and OliversBabyCare. This resulted in conflicting information and no clear accountability. At one point I was told the item had been dispatched, then later this appeared not to be the case. There was no clear communication, no accurate updates, and no apology. After weeks of chasing, I was eventually offered a refund instead of the product. This was a very stressful and frustrating experience, and I would not recommend based on the lack of communication and failure to deliver.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience this has caused. Please note that the Obaby Stamford Wardrobe is delivered directly from the supplier, and the typical delivery period is 5-10 working days. We completely understand your frustration, and we want to reassure you that our team always acts on your behalf to liaise with Obaby directly. We do not recommend contacting them directly, as we handle all communication with the supplier for you to ensure a smooth process. We are also sorry for the confusion caused by the dispatched email. The email you received was automatic, generated after we processed your order over to Obaby for fulfilment. We understand how important accurate updates are, and we truly regret the lack of clear communication you experienced. If you have any further questions or need assistance, please don't hesitate to reach out to us. We are here to help. Best regards, The OliversBabyCare Team

Posted 5 months ago