Hi NanaBabe,
Thank you so much for taking the time to share your feedback on our new returns feature. We deeply apologize for the inconvenience caused by our return policy. I know you are a loyal customer of NanaMacs, so we would be happy to offer a refund should you decide to return the item associated with this order instead of the store credit gift card. Please just know going forward, all orders will have to follow normal guidelines. We have noted your account for this exception. If you have any further concerns or questions, please don't hesitate to reach out to us at help@nanamacs.com.
Best regards,
NanaMacs
“Minimal fee and made for an easy return process. I almost didn’t get it but decided to because it was such a small fee. Glad I did, because the dress wasn’t quite what I expected so I did decide to return it.”
Hey NanaBabe,
Thank you so much for taking the time to provide your feedback regarding our new return feature. We apologize for any inconvenience caused by this new feature. Please be advised that our "Free & Easy Return" feature is an optional charge and can be removed at checkout. If there is anything else we can assist you with, please don't hesitate to reach out to us at help@nanamacs.com!
Best regards,
NanaMacs
