Hey NanaBabe,
Thank you for sharing your feedback about our return process. Regrettably it appears that you did not partake in our "Free & Easy Return" protection. This would have provided you a return label at no additional charge after the purchase of the protection for $1.98 at checkout. In the future please feel free to visit our return portal located within the Help Center at the bottom of our webpage to obtain the return label. If you have any further questions or need assistance with anything else, please feel free to reach out to our customer service team at help@nanamacs.com.
Warm regards,
NanaMacs
