Hey there,
Thank you for sharing your feedback with us. We are sorry that you weren’t completely satisfied with your purchase and are happy to assist you with a return. Please follow the below link to access our returns portal:
https://nanamacs.com/apps/redo/returns-portal/login
Please get in touch with us at help@nanamacs.com if you need further assistance with your return. Your satisfaction is important to us!
Best regards,
NanaMacs
Hey Kathleen,
Thanks for reaching out and letting us know about your experience. We’re sorry to hear that you haven’t received your return email yet. Our team usually processes requests promptly, and we appreciate your patience during this time.
If you need immediate assistance, please feel free to contact our support team at help@nanamacs.com, and we’ll be happy to help you out.
Best regards,
NanaMacs
Hey Laura,
Thanks for sharing your feedback. We understand that receiving store credit instead of a cash refund can be frustrating. Our return policy aims to offer you flexibility in choosing other items that you might love. If you have any questions please don’t hesitate to reach out to our support team at help@nanamacs.com. We appreciate your understanding.
Best regards,
NanaMacs
