“I ordered my replacement and immediately received my shipping label. My order shipped the very next day (Friday) and I received my order by Monday! :)”
Hey Noelia,
Thank you for reaching out and expressing your concerns. We’re truly sorry to hear that you’re facing difficulties in communicating with our team. We understand how frustrating this can be. We do see that an agent responded to your email 4/15 and if you did not receive this response please let us know and we would be happy to resend the email. In addition, please note we can be reached via phone or text and the number can be found on our website.
Best regards,
NanaMacs
