Hello,
Thank you for taking the time to leave us a review.
We're really sorry to hear about the issue you experienced with your order — this certainly isn't the standard we aim to uphold.
I can see that you reached out to our customer service team, and we responded in an effort to resolve the matter. However, we haven’t yet received a reply that would allow us to move forward in assisting you.
Please be assured that all of our products are brand new — we do not send out used or second-hand items under any circumstances.
We’d love the opportunity to put things right, so please don’t hesitate to get back in touch with our team. We’re here and happy to help.
Best regards,
My Carry Potty Customer Service
