Dear John,
Thank you for your feedback and we’re sorry for the confusion.
To receive your results, it’s necessary to activate your test on the myBioma platform using your 12-digit activation code, as described in the manual. Only once this step is completed can we link your sample and generate your report.
Your sample has already arrived in our lab. You can activate your test now so your results will become available once the analysis is finished.
If you need any help with this, please feel free to reach out to our customer support - we’re happy to assist.
Kind regards,
The myBioma Team
