“Bought this unit to replace our old unit that was the same shape and design. The motor unit itself seems well made and was easy to install and hang. The instructions were easy to follow. The bit I don't like is the stainless steel chimney cover which isn't easy to fit and get a tight fit again the ceiling and we've ended up with a small gap at the top - we can live with it. The screws to fit the cover to the bracket at the top are tiny and fit close to the wall and ceiling so you can't get your fingers in and line all the parts up.”
Hi Kevin,
Thanks for your detailed feedback. I’mSorry to hear about the difficulties with the chimney cover fit. I’ll pass this on to our product team to look into and we can assist with options for making a tighter fit or providing a replacement cover.
If you’d like us to arrange guidance or arrange support (e.g., a replacement part or a quick check), please share your order number and we’ll get a specialist to assist.
Kind regards,
Team MyAppliances
