“Nice quality frame, however the wooden frame and the personalised named paper frame came separately and the paper frame didn’t fit inside the wooden frame. I had to cut it in order to fit inside, which I didn’t expect after I’ve paid £25 for a personalised frame and didn’t expect to have to assemble by myself.”
Hi, thank you for your feedback, and we're really sorry to hear about your experience with the personalised frame.
We understand how frustrating it must have been to receive the wooden frame and personalised insert separately, and especially that the insert didn’t fit properly without needing to be trimmed. That’s certainly not the experience we want for our customers, especially with a personalised item.
We appreciate you bringing this to our attention and will be passing your comments to our product and packaging teams to review and improve this going forward.
Sincerely, Aleksandra from My 1st Years Management Team
