“DO NOT buy this set if you want a baby pink dressing gown. It is a dirty grey/pink colour like you have washed it in with a load of darks. The elephant on the other hand is absolutely gorgeous and you can buy it on 1st years site separately. I contacted customer service and was told if I wanted a refund I would have to 1/ pay the return costs and 2/ would only receive a site credit and not a refund. I stated it's not pink as advertised. Advisor told me that consumers rights wouldn't apply as differences in colours stated doesn't apply. Absolutely shocking! I asked if I could only return the dressing gown and keep the personilised teddy as it was for a gift for new born baby. Customer services said no I had to return both parts and then re-order personilised elephant. I also asked numerous times to speak to a manager as I felt that was crazy as I already had the item but the customer service advisor either didn't ask for one or manager or the manager said wasn't interested. This was all done over chat onsite if anyone wants proof of conversation”
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
“The robe and toy were lovely and soft - and we got an extra small soft toy free!
The only downside was that the packaging was damaged by the carrier (Evri) - but it didn't detract from the gifts.”
