“The dolls house is fantastic , lovely quality. The children love it and all the furniture, excellent quality.
On another matter though, the dressing gown I ordered for my granddaughter her name was misspelt. What can I do about this?”
Hi, thank you so much for your lovely feedback. We’re absolutely delighted to hear that you and the children love the dolls house and furniture!
We’re very sorry to hear that the name on the dressing gown was misspelt. That’s certainly not the experience we want for our customers. Please contact us at support@my1styears.com with the subject line 'Review – Aleksandra', and our team will be more than happy to look into this for you and help resolve it as quickly as possible.
Thank you again for bringing this to our attention, and for your kind words about our products, we really appreciate it.
Best regards, Aleksandra, Management Team, My 1st Years
“It’s lovely but no screws or nails or anything to put it together! We were going to put it together this evening and gone through everything. Nothing!
Please help asap
Thank you Carina”
Hi, thank you for your feedback. We’re very sorry about this! We’ll send a replacement with all the necessary screws and fittings today so you can assemble it without any issues. Thank you for your patience.
Best regards, Aleksandra, Management Team, My 1st Years
