“Turned up damaged! The personalisation hasn’t been finished correctly which has lead to it undoing. The bag is shown as white in the photos and has turned up looking dirty grey. When I contacted customer service it was said it was down to my phone quality. Poor response if you ask me. Definitely wouldn’t recommend.”
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
