“This set is beautiful and the quality is top notch. I love how we were able to have it personalised as this is our first grandchild and great grandchild. This is for a Xmas gift and I’m sure they will love it. Delivery was fast and would use this company again for definite, thank you.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback, and we’re so sorry to hear about the missing note. We’ll pass this on to our team to help prevent this from happening in the future. We appreciate you taking the time to let us know.
Best regards, Aleksandra, Management Team, My 1st Years
“This was an amazing gift. The box came bashed which made it not as special as it would have been. Easy ordering process, came within a reasonable time scale and it was actually nicer than I expected it to be it came nicely wrapped with the gift card inside.”
Hi, thank you for your lovely feedback. We’re so pleased to hear you found the gift even nicer than expected and that the ordering process was smooth.
We’re very sorry that the box arrived bashed, as we understand how important presentation is when giving a gift. We’ll be sure to pass this feedback on to our packaging team to help us improve.
We truly appreciate you taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely outstanding quality and presentation. My only complaint is we paid for the baby’s name to be printed. It was on the elephant but not in the book which would have been nice. But other than that everything was spot on”
Hi, thank you so much for your lovely feedback! We’re delighted to hear you were happy with the quality and presentation. Just to clarify, the book itself isn’t personalised, only the elephant is, but we completely understand your point and will be sure to pass your feedback along to our team. We really appreciate your suggestion!
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely toys and helpful customer care team, however every time I order with them there is something wrong with what is delivered, despite the order being placed correctly. This time I ordered 2 sets for two little girls, each personalised with a different name, so it was clear they would go to different kids, and both sets were sent in the same, sealed, box (despite me requesting two boxes while ordering, as there was the option on their website), which I had to open to unpack one set. The box was also damaged and not usable for a gift, this might be the delivery company's fault, but still the team should probably pack the items and box differently to avoid the risk of damage. Customer service promptly sent two new boxes in the mail the next day.”
Hi, thank you for your kind words about our toys and customer care team, and for taking the time to share such detailed feedback. We’re truly sorry for the repeated issues you’ve experienced with your orders, and especially for the inconvenience this caused with your recent gift. While we’re glad our team was able to get replacement boxes out to you quickly, we completely understand your frustration and will be passing your comments to our packing and logistics team to help improve this process going forward. We really appreciate your patience and support.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon and making your next experience even better!
Best regards, Aleksandra, Management Team, My 1st Years
