Hi, we’re so sorry for the delay. Your order was shipped on time, but it seems the courier is experiencing delays. An investigation has been raised, and we’re following this up to ensure your parcel reaches you as soon as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“Product was great, delivery times great, however was delivered to a neighbours I've never met or spoken to (nor did I ask for it to be delivered there). Worst thing for me though, I'm getting multiple emails a day. It's so annoying. For that reason, I'm not buying from here again and will inform others too. Thank you.”
Hi, thank you for your feedback. We’re glad to hear you’re happy with the product and delivery times, but we’re very sorry for the issues with the delivery and the multiple emails. It’s certainly not the experience we want for our customers. We’ll make sure your comments are passed on to the team.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the delay with your order. Please be assured we’re looking into this and hope it will reach you very soon. We really appreciate your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“This set i bought was for our friends in Australia. They absolutely loved it as do I. I always use this site for all my friends newborns and my own children”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
