“I have always used 1st years for every new born purchase within my family. I have never ever been dissapointed and in fact rave about it to anyone and everyone. However this time, I was making a hamper for a friend and the box came torn as if it was forced shut, I expected this would have been seen at the point of packing and it should have been replaced. It was too close to the deadline to return and it was personalised and nothing I could do. I was not happy.”
Hi, thank you for taking the time to leave your feedback and for your continued loyalty to My 1st Years.
We are truly grateful to hear that you have trusted us for so many newborn gifts over the years and that you have recommended us to family and friends. This makes it even more disappointing to learn that this order did not meet the standards you have come to expect from us.
We are very sorry that the gift box arrived torn. We agree that any damage to the packaging should have been identified before dispatch, and we apologise that this was not the case on this occasion.
Your feedback has been shared with our quality and packing teams to help prevent similar issues in the future.
Thank you again for bringing this to our attention, and we hope we can provide the high standard of service you have experienced with us previously on your next order.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 5-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The products were gorgeous and writing was excellent however they forgot to put in the card I had written so my friends didn’t know who sent it so that was disappointing”
Hi, thank you for your feedback. We’re delighted to hear that you loved the products and the personalisation! We’re very sorry that the card wasn’t included. This is certainly not the experience we want for our customers, and we’ll pass your comments on to ensure it doesn’t happen again.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re glad to hear you liked the bunny, but we’re very sorry that the dressing gown and towel did not meet your expectations. We’ll pass your comments on to the relevant team as we continue to improve the quality of our products.
Best regards, Aleksandra, Management Team, My 1st Years
