Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad to hear you liked the quality of the item, and we’re very sorry about the wonky personalisation. We appreciate you returning it so we can make it right, and your comments will help us improve our products.
Best regards, Aleksandra, Management Team, My 1st Years
“This is a beautiful product yet the pictures are misleading re: the text. When it asked you to personalise with ‘name’ it is not clear that the addition words ‘the’ and ‘family’ are not included. Yes, it specifies this deep down in the product description, but it should be more obvious and not require further reading into the small print. If the pictures showed different personalisation examples, or it was clear AT the box where you add personalisation, I wouldn’t be left disappointed with the end product for something which should be hung proudly every Christmas.
It’s more disappointing that I suggested many solutions, including paying for return and additional words (for which there is ample space), or purchasing the letters myself, but no solution could be found. It’s a shame that these requests cannot be accommodated. Overall disappointed and this has put a dark cloud over the entire website / company.
I actually purchased the entire item again and the printing is awfully off centre”
