Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re so sorry to hear you were disappointed with the personalisation on the bunny.
For this particular item, we’re unable to use embroidery as the stitching would show through on the reverse side of the bunny ear, which we feel would affect the overall look and feel of the product. Instead, we use a high-quality flocking method that is both durable and long-lasting. We do note this on the product page to help manage expectations.
We really appreciate you taking the time to share your thoughts, and we’re glad you found the bunny itself lovely.
Best regards, Aleksandra, Management Team, My 1st Years
