“Large storage bag was fine . Personalised box was not with writing being uneven to the extent you noticed right away and personalised message which was on a label stuck on a card was slapped on and uneven . I was very disappointed I emailed them and got another box and card sent out express delivery but don’t think I would order from them again
Maria Hewitt”
Hello, thank you for your honest feedback. We’re very sorry to hear that the personalisation on your initial order didn’t meet expectations. We completely understand how disappointing that must have been. We’re glad our team could quickly send a replacement, but we’re sorry that the experience has left you feeling hesitant about ordering again. Your feedback is invaluable, and we’ll take it on board to ensure improvements moving forward
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
