Hi, we’re very sorry to hear that your train arrived without the requested personalisation. We've checked your order and can see that the personalisation was indeed included in your request, so we’re truly sorry this was missed.
Please get in touch with us directly so we can sort this out for you as quickly as possible. We'd love the opportunity to make things right.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
