“The toy itself beautiful. I ordered with a gift box as it was a present and the gift box was completely destroyed and I was unable to reach anyone to get another.”
Hi, thank you for your review. We’re really glad to hear you found the toy beautiful, but we’re very sorry that the gift box arrived damaged, especially as it was meant to be a present. We completely understand how disappointing that must have been, and we apologise for the inconvenience caused.
Please do get in touch with our customer support team so we can look into this for you and make it right. You can reach us by email at support@my1styears.com, via live chat, WhatsApp, or by phone between 9am–5pm. We’ll be happy to help.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
