“The quality of the wood is not worth the cost! I have requested a refund, I am happy to return the item in original packaging. Please can someone respond as I haven’t received a reply to my request.”
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you’ve raised, and we are committed to making the necessary improvements to enhance our service. However, we haven’t received any previous contact from you regarding this matter, so we’d greatly appreciate the opportunity to discuss your experience further.
Would you mind looking into the email I sent recently so we can work on resolving this offline?
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
