“We wanted to get the same boxes that I bought my 2 granddaughters 7 and 5 years ago. We couldn't find the ones like that sndcwete disappointed, but my daughter wax happy with her choice gor my grandson. So all happy in the end”
Hi, thank you so much for your review and for sharing your experience with us. We’re sorry you weren’t able to find the same boxes as before, and that this was a little disappointing at first. However, we’re very glad to hear that your daughter was happy with her choice for your grandson and that everything worked out in the end. Thank you again for choosing us and for your continued support over the years.
Best regards, Aleksandra, Management Team, My 1st Years
“The box was lovely however I was a little disappointed in the quality of the personalisation. It looked a little untidy around some of the letters and the screw on side toys didn’t fasten up tightly and continued to move after I built it. However overall the box was nice.”
Hi, thank you for your feedback. We’re glad to hear you liked the box overall, but we’re sorry the personalisation and assembly didn’t meet your expectations. We really appreciate you bringing this to our attention and will use your comments to improve our quality.
Best regards, Aleksandra, Management Team, My 1st Years
“On unboxing found a damaged part,
Contacted customer support and they were brilliant, parts replaced within a couple of days.
Best customer service ever.
Thank you so much.”
Hi, thank you so much for your review! We’re really glad we could resolve the issue quickly and that you’re happy with the outcome.
It means a lot to hear your kind words about our customer service. We always aim to make things right. Thank you for your support!
Best regards, Aleksandra, Management Team, My 1st Years
“Perfect slight crack in piece of wood bit when I let them know they couldn't be nicer and sent a new piece out very quickly first time I used company but defo use again very quick and excellent service all way threw”
Hi, thank you so much for your lovely review! We’re glad we could quickly resolve the issue for you, and it’s wonderful to hear you’re happy with the service. We really appreciate your support and look forward to welcoming you back again soon.
Best regards, Aleksandra, Management Team, My 1st Years
