Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Your item did not match the mobile advertised, the picture portrayed characters looking more defined and stronger colours,especially The Tigger who was depicted as deep orange and the one sent is very pale.
This is blatant misrepresentation.
I disregarded other cheaper ones for sale, turns out they were exactly the same model you sold me.”
Hi, thank you for your feedback. We're sorry to hear that the item you received did not meet your expectations in terms of colour and detail.
We strive to provide accurate images and descriptions, but sometimes variations in lighting or screen settings can affect how colours appear. We certainly don’t want you to feel misled, and we apologise if the product didn’t match the portrayal you expected.
We appreciate you choosing our product over others and regret that it did not fully satisfy you. Your comments will be passed on to our team to help improve the accuracy of our listings.
Best regards, Aleksandra, Management Team, My 1st Years
