“Received the item damaged in multiple areas, I emailed and received replacement parts sent only wrapped in bubble wrap and tape which were then damaged again due to poor packaging. Isn’t great considering how much you pay for these personalised items and I’m also unable to build this and give it to my daughter on her birthday now because of the delayed response time.”
Hi, we’re so sorry to hear about the issues with your order and the disappointment this has caused, especially around your daughter’s birthday. Thank you for sharing your feedback. We’ll be sure to pass this on to the relevant team to review our packaging process.
Please note that our customer service team doesn’t operate over the weekend, which is why you haven’t received a reply to your email sent yesterday. An agent will be in touch with you tomorrow morning to help resolve this for you as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
